CANCELLATION POLICY

In order to cancel a reservation, a written request must be sent as soon as possible by WhatsApp or email. In the case of cancellations, the following charges will apply:

  • Up to 1 day free cancelation of the daily tours & activities 
  • Less than 24 Hours of the tour starts there will be 50 % cancelation fee applied.
  • For activities that involve Accommodations a free cancelation allowed up to 48 hours before the tour starts, less than 48 Hours there will 50% cancelation charge.
  • During Peak Seasons (Christmas, New year) up to 5 days free cancelation, less than 5 days 50% cancelation charge will be applied.
  • For activities which accommodation involves during peak Season (Christmas, New Year), up to 7 days free cancelation, less than 7 days, 100 % of the tour cost will be applied as a cancelation fee.
  • A refund can be procced to the clients in case of any emergency happens, in this case the clients must present a medical report.

Package Cancelation policy.

  • Up to 3 days free cancelation is allowed. less than 3 days 50% cancelation charge will be applied.
  • During Peak Season (New Year , Christmas ) up to 10 days  free cancelation allowed , Less than 10 days, 100% of the package cost will be applied.

NOTE: There are cancellation charges on ALL flights in Oman. If a tour that includes one or more flights is cancelled at any time after flight tickets have been booked, the customer is liable for fees charged by the airline company. Both domestic and international flights are subject to the airlines terms and conditions at the time of the booking.

Force Majeure

Ideal Destinations Travel & Tours packages offers a very flexible cancellation policy in case the government or the airline issues a travel warning from/to your departure country and/or your destination. In the event of this happening, we will be refunding you the amount paid for the tour package or in some cases your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked within 12 months. Reservations will be adjusted to reflect these travel credits automatically. Only the change/cancellation fees will be applied for flights according to the airline’s terms and conditions and bank surcharges applied on the deposit amount paid.

Ideal Destinations Travel & Tours prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.

 

Refunds

By default, refunds are made using the same method a customer used for payments. No refunds are made in the event of a no-show.